FAQs
To troubleshoot wireless network problems:
- Turn off the wireless function and directly connect your computer to the router with an Ethernet cable.
- Reboot the computer and check for an internet connection.
- If there is still no internet connection reboot the router and any modems in use.
A rebooting screen displays and your router reboots. Note: It might take up to 2 minutes for your router to reboot.
Why is my Netgear router connected but no internet? ›
If you can access your router but not the Internet, you can check to see if the problem is with your router or modem, your Internet service provider (ISP), or another configuration issue. Unless your ISP provides a fixed IP address, your router requests a wide area network (WAN) IP address from the ISP.
How to fix netgear router after power outage? ›
Please do the following to fix your issue. Unplug the power cord on the modem and the router. Leave off for about 3 minutes and then plug the modem back only. Let the modem boot up and make sure the internet light is lit up on the modem.
How to tell if a NETGEAR router is bad? ›
Constant rebooting is a major sign that it's time to replace your Wi-Fi router. When a router reboots itself multiple times, it indicates potential hardware issues or an inability to handle the existing traffic load. Frequent reboots can also be linked to overheating and the age of the router.
Why would WiFi suddenly stop working? ›
Common reasons why the internet is not working. There can be a number of reasons for having no internet, even when the Wi-Fi symbol shows that you're connected. The most common cause is a problem with your router or modem, or a loose cable, but your internet can also fail because of a more technical reason.
How long should a Netgear router last? ›
Experts recommend replacing your router at least every five years—and every two to three years for those of you who use several high-bandwidth devices and smart home devices. But your Wi-Fi router is an investment, and you're probably hesitant to replace it unless you know that you have to.
What lights should be on on my Netgear router? ›
Solid green or white: Your router is ready. Solid amber: Your router is powering on. Blinking amber: Your router's firmware is upgrading or the Reset button was pressed. Blinking white: Your router's firmware is corrupted.
How do I get my NETGEAR router back online? ›
If your network is offline, try the following steps to regain access:
- Power cycle your network. If you have connection issues with your NETGEAR devices, performing a complete power cycle of your network might help. ...
- Check your Internet connection. ...
- Log in to your router for further troubleshooting.
Router or modem issues are among the most common causes of internet errors. These devices serve as the primary gateway to internet access. Problems can arise from outdated firmware, hardware malfunctions, overheating, or temporary glitches in their operation.
Locate the Reset button on the back of your cable modem or modem router. If you have a USB drive connected to your modem router, remove it. Using a paper clip or similar object, press and hold the Reset button for about seven seconds. Release the Reset button and wait for your cable modem or modem router to reboot.
Do I need to reset my router after an outage? ›
Finally, if your power comes back on but the internet still isn't working, one of the most common issues is the Wifi router. Most of the time all you need to do is “reboot” the router by simply unplugging the power cable from the wall for 30 seconds, then plug it back in.
Does unplugging a router reboot it? ›
Router issues are among the most common causes of internet outages, but they're also usually some of the easiest to fix. Rebooting your Wi-Fi router -- and potentially your modem, too -- can be as simple as unplugging it, waiting about 30 seconds and plugging it back in.
Can a power outage mess up a router? ›
Power fluctuations, surges, or sudden power restoration can damage electrical equipment. Without proper surge protection or UPS, electronic devices such as computers, servers, routers, and other network equipment could get damaged or completely fail during power outages.
How do I turn my WiFi back on my NETGEAR router? ›
To turn your NETGEAR router's wireless radios on using the WiFi On/Off button: Press the WiFi On/Off button on the top of the router for two seconds. The WiFi On/Off LED light and the WPS LED light turn on. Your router's wireless radios are turned on.
What lights should be on my NETGEAR router? ›
Solid green or white: Your router is ready. Solid amber: Your router is powering on. Blinking amber: Your router's firmware is upgrading or the Reset button was pressed. Blinking white: Your router's firmware is corrupted.
How do I fix unresponsive WiFi? ›
Basic Wi-Fi troubleshooting checklist
Restart your router — A quick restart of your router (achieved by unplugging it, waiting 30 seconds to 1 minute, and plugging it back in again) can fix many Wi-Fi difficulties. Check for an outage — Most ISP's will have an outage map available on their website.
